Sunday, April 21, 2024

Princess Cruise Lines Customer Service Phone, Email, Address, Contacts

princess cruise line customer service

Princess encourages all guests to learn as much as you can about the local laws and customs of the places you will visit. Good resources are your library, your travel agents, and the embassies, consulates or tourist bureaus of the countries you will visit. In addition, keep track of what is being reported in the media about recent developments in those countries. Contact information for the FBI, U.S. Coast Guard and the National Sexual Assault Hotline is listed below.

Princess Cruise Lines mailing address

So  far 13 Cruises, 162 days and very good customer service. The first two shore excursion people told me that it was already fullly booked, the third said it was not being offered. The helpful Customer service rep told me they were all wrong and it was available and  booked me on the Tundra tour even though it is not listed on the website. Denali Park is still offering it and I also have it booked with them directly. Once the lodge opens, I will contact them and the park to find out how to handle the situation.

What you need to know about Princess Cruise Lines

To provide greater peace of mind while you're away from home, give friends and relatives the following information on how to telephone you. Contact your phone company directly for rates, your phone company will charge you directly for calls made to the ship. When calling, please include guest name and stateroom number to ensure quick delivery. Your wireless provider must have a roaming agreement with Wireless Maritime Services (WMS) in order for you to use your mobile phone with this service. Your mobile device must be able to roam internationally, and international roaming must be enabled on your device.

Here’s your insider guide to spring break travel in 2024

princess cruise line customer service

Full suite guests and Elite Captain’s Circle members also enjoy complimentary laundry and professional cleaning service, except for same day service, which carries a charge. Take advantage of our onboard laundry, press-only and professional cleaning service for a nominal fee. All laundry is returned within 48 hours, or on the same day with our express service. The health and well-being of our guests and crew is our highest priority. And there are several measures that meet or exceed standards set by the US Centers for Disease Control and Prevention which are currently in place to prevent and contain illnesses on our ships.

princess cruise line customer service

Star Princess is being built at the Fincantieri shipyard in Monfalcone, Italy, which has a long history of building cruise ships for Princess, Cunard, MSC Cruises and several other brands. Additionally, the Sphere Class ships have been designed with an innovative new type of "cabana cabin" along their extra-wide 10th deck that comes with access to a private deck area. Plus, the top decks of the ships have some unusual-for-Princess sizzle with the addition of a glass-dome-topped pool area that transforms into a nightspot after the sun goes down. Princess made the announcement Friday in tandem with its shipbuilder, Fincantieri, citing construction delays.

Princess Cruises – Contact a Ship

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This change does not affect guests booked in specialty dining restaurants or suite or reserve collection accommodations, who enjoy a dedicated dining room on Princess ships, where no reservations are required. I doubt Princess values customers who don't have the proper documentation to board their ships. Because you put in a dispute with your credit card company over something the cruise line will probably win they may ban you from the cruises in the future. As for the difference in price, my guess is that you are comparing "todays" price with what you saw on the day you booked.

If the celebration is for one of your children, notify the Youth Staff, and they’ll be happy to collaborate with ideas. Friends and family often travel together, so this is a common concern. The first thing to do is to call PRINCESS or your travel consultant to link your group’s reservations. Secondly, be sure to use our Princess@Sea app to communicate on board via text messaging for supreme convenience. For MedallionClass® ships, you’ll be able to locate your group anywhere on the ship using your personal device through our OceanCompass™ app.

Only some ships have diapers/wipes on board for purchase. Jarred baby food, Stages 1 & 2, can be requested in advance through your Cruise Personalizer. Fresh pureed fruits and vegetables can also be requested in the main dining rooms. Let us know about your special occasions in your Cruise Personalizer, and we’ll prepare a festive welcome aboard note. You can also order celebration packages there, everything from fun gifts to unique experiences on board, even themed stateroom decorations.

Princess Cruises Rewards Visa® Card

Or opt for an exciting array of stage shows, most of which are written, costumed and choreographed exclusively by Princess. Curtain times vary; Just check JourneyView® activities timeline in the MedallionClass® app for show times. Experience a variety of dining options and nightlife on board a Princess cruise. Call PRINCESS to reserve ahead of time, or request one from your cabin steward once on board.

What does that say about how they value their customers. FYI - if you try to get into sales they answer within 1 minute but are rude and will hang up on your if its any other issue. We are Elite with an Alaskan cruise booked for August.

I am going to book the second night onboard but I presume there will be little choice if any still left. The person I talked to was definitely not in the states and claimed to have no knowledge that suite guests get a comp speciality dining credit on the first night. I asked to speak to a supervisor and the the supervisor told me that the department I need to talk to was closed and that I needed to call back. All this happened on Friday and by Monday my credit card was credited the money, but my reservation was also canceled. If I am understanding the OP's issue, I also had an issue about a month or so ago regarding being charged for speciality dining.

Our distinctive restaurants provide intimate dining in an upscale atmosphere. Reservations are suggested at these popular venues. And because our restaurants at sea are truly a unique treat, a specialty restaurant cover charge will apply per person. Shortly after we welcome you on board your spectacular Princess ship, you're invited to relax and dine at the World Fresh Marketplace at Horizon Court (varies by ship). The ship's multiple main dining rooms are also available.

Not to belabor the point - but we did try the passport renewal route first and we are in Los Angeles. The Passport office told us  the closest appointments available for my brother was Arkansas and Puerto Rico. Marking booking “Do not upgrade”, has been ignored in my case for last 2 years. If you book with Princess on line, I have seen the "Upgrade" box there to mark but never anything that refers to a meta upgrade.

American Express/Optima®, Diners Club/Carte Blanche®, Discover® Network, the JCB Card®, MasterCard® and Visa® are also accepted. Those paying by traveler's checks or cash will be required to leave a cash deposit with the Guest Services staff at the beginning of the cruise. Coast Guard for incidents that arise at any time during the voyage.

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